Common questions, helpful answers
FAQs
INFORMATION
Frequently asked questions
VerdeGrass clients we aim to have you cleared within the first 8 hours of crews being dispatched. We cannot guarantee an exact time of day that snow will be cleared, but we always start as early in the day as possible.
In the event of snowfalls over 10cm time windows may be suspended as the roads often impede our crews.
We will remove your snow once per day.
It does depend when the snow stops falling, but we like to get out as early as
possible—usually about 6am.
For Verdegrass clients we come out while it’s still snowing if the snowfall is lasting multiple days.
Crews are most often dispatched first thing in the morning.
For continuous snowfalls that last many days in a row, the crew will be dispatched once per day for mid-snow service. Sites are never cleared more than once per day.
Ex. 1) It snows from 1pm to 5pm on Monday: Crews will begin first thing Tuesday morning.
Ex. 2) It snows from 4am – 11pm on Monday: Crews start early Monday morning for mid-snow service. Crews will go out again Tuesday morning.
Ex. 3) It snows from 9am – 11am on Monday: Crews begin late Monday morning. Your property will be cleared later in the day than normal because of the late start.